Pre-order Information

Where do you ship from? 
All orders are shipped from New York, USA 

How long does it take to process my Pre-order?
Processing times will vary on the product’s language release. Below you can find estimation times:

  • Japanese: 1-2 business days after the release date
  • Simplified Chinese: 5-9 business days after the release date
  • Traditional Chinese: 3-5 business days after the release date
  • Korean: 3-5 business days after the release date 

How long will it take for my order to arrive?
Delivery times vary by location, below are delivery estimation times 

  • USA [USPS Priority] - 1-3 business days 
  • USA [USPS Standard]: 3-4 business days 
  • UK [UPS]: 2-3 business days 
  • Germany [UPS]: 2-3 business days
  • France [UPS]: 2-3 business days 
  • Australia [UPS]: 2-3 business days
  • South Korea [UPS/USPS]: 7-15 business days 

Are the products you sell authentic?
Yes, everything on my web shop is officially licensed by The Pokémon Company. All products are brand new & unopened unless specified. All Pokémon products are officially sealed by The Pokémon Company and nothing is tampered with or re-sealed/weighed.  

Do you ship to P.O. Boxes or APO/FPO/DPO addresses?
Unfortunately, no. When making an order, please do NOT use a P.O. Box or APO/FPO/DPO address. Please provide a business or residential address with your legal name. Not following these instructions will delay your order or result in a cancellation.

I wish to cancel my pre-order. 
You may cancel your order at anytime before the release date. However, please understand that there is a 3% processing fee penalty for every cancelled order.

What should I do if my package gets lost?
You can email me to request photo proof of your package’s contents and location of where the package was shipped from. However, I am not responsible for lost, delayed or stolen packages as these issues are caused by the shipping company. Once the item is shipped, it is out of my control.

If you are concerned about the whereabouts of your package, please request a package search with the shipping supplier you’ve selected at checkout from my web shop.

Can't find the answer to your question?
Please e-mail all inquiries with your Order # to krystalkollectz@gmail.com. Please do not ask about your order through Instagram DM, Youtube Comments, Tweets, etc. since I will need to know the specifics about your order to best assist you.